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Frequently Asked Questions walking

Frequently Asked Questions walking

Exchange shirt
If the article you ordered does not fit, you can exchange it. Send the shirt back in its original packaging to the Venloop office at Koninginnesingel 14, 5911 KB Venlo. Please add a note to the envelope with your name and address and of course the desired size. We will then send this size back to you (if in stock). It is also possible to come and exchange the shirt at the office. We are open Monday to Friday from 08:30 - 17:30.

How can I submit my cancellation?
A cancellation can be submitted by sending an e-mail to You will subsequently receive a message from us that your submission has been cancelled. Participants who cancel their registration with us by 26 February 2023 latest will be eligible for reimbursement of the registration fee (in accordance with the general terms and conditions).

I want to make changes to my registration.
In your registration confirmation you will find a link to the 'self changing form'. With this form you can make changes to your registration. For example, a change of address, a new e-mail address, etc. Note: you can change your data until the preregistration closes.

Can I transfer my start package to a different walker?
You can transfer your Neptunus Walk start package to someone else upon receipt. You are not required to inform the organisation of this.

Will my starting number be sent to me?
You can check this by using the control forms below. You only have to enter your e-mail address, country, postcode and date of birth and then you can see with one click if your starting number will be sent to you and if you have made additional orders.

Check form registration Neptunus Walk 2022

What if I don’t receive my starting package on time?
First check the check form to see if your starting package will be sent (see question above). If you are definitely getting it sent to you, but have not received it on time by post, contact the Trouble Desk at the Ewals Cargo Care pavilion in Julianapark. Walkers can attend on the Friday before the Neptunus Walk, between 12:00 and 17:00. Julianapark is located between Deken van Oppensingel and Burgemeester van Rijnsingel in Venlo.

Where and when can I collect my walking package?
Start packages awaiting collection will be at the Ewals Cargo Care Paviljoen in Julianapark. Walkers can attend on the Friday before the Neptune Walk, between 12:00 and 17:00. Julianapark is located between Deken van Oppensingel and Burgemeester van Rijnsingel in Venlo.

Can I have my starting package sent to me?
If your starting package is not being sent to you, but you want this, you can order this option in our web store up to and including 24 April.

What is the finishing time limit during the Neptunus Walk?
All walkers and wheelchair users taking part in the Neptunus Walk must reach the finish before 17.00 hrs on the Saturday of the Neptunus Walk.

Can I swap my walkingshirt?
Yes, it is possible to swap the walkingshirt that you have been issued (while stocks last), only if the shirt is in the original packaging and within four weeks after delivery.

This can be done in two different ways. Firstly, you can swap the shirt at the Weir Venloop office in Venlo (Koninginnesingel 14, 5911 KB Venlo). Secondly, you can return the shirt to our postal address. If you wish to exchange the polo shirt by post, please ensure that the envelope you return the shirt in is fully stamped, and you clearly state the size you want from us. It is often smart to contact us in advance to ensure that the size that you desire is still in stock.

Where can I park on Saturday?
Spectators and competitors in the Neptunus Wandeltocht can park their vehicles in the following car parks:

  • Maaswaard – Prinsessesingel – 5912 AG Venlo
  • Maasboulevard – Prinsessesingel 5 – 5931 HS Venlo
  • Nolensplein – Mgr. Nolensplein 50 – 5911 GG Venlo
  • Kazerneterrein gemeente Venlo – Garnizoenweg 3 – 5928 NA Venlo

The parking facilities at Lage Loswal and Maaskade are open as usual and can be accessed via Urbanusweg.
The Kazerneterrein is located some 500 metres from the start and finish location. 

When does the Venloop breakfast take place?
Prior to the Neptunus Walk you can enjoy a delicious Venloop breakfast from 6.00 to 11.30 a.m. in the Ewals Cargo Care pavilion in Venlo's Julianapark. 

Are Nordic Walking poles allowed during the Neptunus Walk?
Nordic Walking poles are not allowed during the Neptunus Walk.

I have a question that is not answered here, what should I do?
If you cannot find an answer to your question, send an e-mail to

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