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Frequently Asked Questions walking

Frequently Asked Questions walking

Exchange shirt
If the article you ordered does not fit, you can exchange it. Return the shirt in its original packaging to our post office box (Postbus 147, 5900 AC Venlo). For the sake of completeness, add a note to the envelope with your name and address and of course the size you want. We will then return this size (if available) to you. It is also possible to exchange the shirt in our office. This is located at Koninginnesingel 14 in Venlo and is open Monday to Friday from 8:30 to 17:30.

How can I submit my cancellation?
A cancellation can be submitted by sending an e-mail to inschrijven@venloop.nl. You will subsequently receive a message from us that your submission has been cancelled. Participants who cancel their registration with us by 31 December 2020 latest will be eligible for reimbursement of the registration fee (in accordance with the general terms and conditions).

Can I transfer my start package to a different walker?
You can transfer your Neptunus Walk start package to someone else upon receipt. You are not required to inform the organisation of this.

Will my starting number be sent to me?
You can check this by using the control forms below. You only have to enter your e-mail address, country, postcode and date of birth and then you can see with one click if your starting number will be sent to you and if you have made additional orders.

Check form registration Neptunus Walk 2021

What if I don’t receive my starting package on time?
First check the check form to see if your starting package will be sent (see question above). If you are definitely getting it sent to you, but have not received it on time by post, contact the Trouble Desk at the Ewals Cargo Care pavilion in Julianapark. Walkers can attend on:

  • Friday 26 March between 12:00 – 17:00

Julianapark is located between Deken van Oppensingel and Burgemeester van Rijnsingel in Venlo.

Where and when can I collect my walking package?
Start packages awaiting collection will be at the Ewals Cargo Care Paviljoen in Julianapark. Walkers can attend on:

  • Friday 26 March between 12:00 – 17:00

Julianapark is located between Deken van Oppensingel and Burgemeester van Rijnsingel in Venlo.

Can I have my starting package sent to me?
If your starting package is not being sent to you, but you want this, you can order this option in our web store up to and including 1 March.

What is the finishing time limit during the Neptunus Walk?
All walkers and wheelchair users taking part in the Neptunus Walk must reach the finish before 17.00 hrs on Saturday 27 March 2021.

Can I swap my walkingshirt?
Yes, it is possible to swap the walkingshirt that you have been issued (while stocks last), only if the shirt is in the original packaging and within four weeks after delivery.

This can be done in two different ways. Firstly, you can swap the shirt at the Weir Venloop office in Venlo (Koninginnesingel 14, 5911 KB Venlo). Secondly, you can return the shirt to our postal address. If you wish to exchange the polo shirt by post, please ensure that the envelope you return the shirt in is fully stamped, and you clearly state the size you want from us. It is often smart to contact us in advance to ensure that the size that you desire is still in stock.

Where can I park on Saturday?
Spectators and competitors in the Neptunus Wandeltocht on Saturday 27 March can park their vehicles in the following car parks:

  • Maaswaard – Prinsessesingel – 5912 AG Venlo
  • Maasboulevard – Prinsessesingel 5 – 5931 HS Venlo
  • Nolensplein – Mgr. Nolensplein 50 – 5911 GG Venlo
  • Kazerneterrein gemeente Venlo – Garnizoenweg 3 – 5928 NA Venlo

The parking facilities at Lage Loswal and Maaskade are open as usual and can be accessed via Urbanusweg.
The Kazerneterrein is located some 500 metres from the start and finish location. 

Are Nordic Walking poles allowed during the Neptunus Hiking Tour?
Nordic Walking poles are not allowed during the Neptunus Hiking Tour.

I have a question that is not answered here, what should I do?
If you cannot find an answer to your question, send an e-mail to info@venloop.nl.

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